Shipping policy

Welcome to Arbor & Isle. We are dedicated to delivering high-quality home and garden furniture to your doorstep. Because we partner with specialized suppliers, our shipping processes are designed to ensure your items arrive safely and efficiently.

1. Shipping Destinations

We currently ship to the contiguous United States (48 states).

  • Note: At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or international destinations.

  • P.O. Boxes & APO/FPO: Due to the size of our furniture and the carriers used (UPS, FedEx, and LTL Freight), we cannot ship to P.O. Boxes or military bases.

2. Processing Times

  • Order Verification: Once an order is placed, it undergoes a brief verification period.

  • Processing: Most items are processed within 2–5 business days.

  • Note: Because we source from multiple specialized warehouses, if you order multiple items (e.g., a dining set and a rug), they may ship separately and arrive on different days.

3. Shipping Rates & Estimates

  • Standard Shipping: Shipping costs are calculated at checkout based on the weight and dimensions of the product.

  • Delivery Time: After the processing period, most items arrive within 5–10 business days. Total estimated delivery time is generally 7–15 business days.

4. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). Tracking information typically updates within 24–48 hours of shipment.

5. Large Item Delivery (LTL Freight)

For oversized items such as large sectionals or heavy acacia wood dining sets:

  • These items ship via LTL Freight.

  • The carrier will contact you via the phone number provided at checkout to schedule a delivery window.

  • Important: Freight delivery is typically "Curbside." The driver will drop the item at the end of your driveway or curb. They are not responsible for bringing the item inside your home or backyard.

6. Damages & Shipping Issues

Your satisfaction is our priority. Please inspect your package immediately upon arrival.

  • Visible Damage: If the box is clearly damaged upon delivery, please take photos before opening and, if possible, note the damage on the carrier’s delivery receipt.

  • Internal Damage: If the product is damaged inside, contact us at [Your Support Email] within 48 hours of delivery with your order number and clear photos of the damage. We will work with our suppliers to provide a replacement or a refund.

7. Address Changes & Cancellations

  • Cancellations: Because our system is integrated with our fulfillment partners for fast processing, we can only cancel an order within 1 hour of it being placed.

  • Address Corrections: Please double-check your address. Once an item has been processed or shipped, we cannot reroute the package.